Frequently Ask Question

To work with exceptional partners to help parents find the best activities that can enrich and transform the lives of their children.

General

KidHop is the new way for parents to discover and book amazing children’s activities - including exclusive events, classes, camps, party spaces, museums, and more. We want to make it fun, easy, and delightful to explore your child’s interests and try new activities. KidHop was founded by a team of experienced technology and startup people (and active parents!). Our mission is to work with exceptional partners to help parents discover activities that can enrich and transform the lives of their children.
KidHop is currently in Hong Kong. We have already partnered with over 100 providers in Hong Kong and are rapidly expanding to other locations in Hong Kong
There are three Packs on KidHop - Trial Pack worth HKD 298 has 3 credits, Fun Pack worth HKD 568 has 6 credits and Super Pack worth HKD 988 has 12 credits. Use the credits to book activities on KidHop. Activities range from 0 to 8 credits. 
You can search for activities by category, location, date, time, and features. Once you’ve found an activity that you want to attend, click "Book" and you will receive a confirmation email.
Activity cancellation policies vary from 1 hour to 24 hours prior to the start of an activity. View the activity details to read their cancellation policy prior to booking. If you cancel within the specified cancellation period, then you will be refunded the credits that were used to book the activity. However, if you book an activity and do not cancel within the specified cancellation period (or book an activity, but do not attend), then you will lose the credits that were used to book the activity. This policy helps ensure that others have an opportunity to take your spot. If you have any cancellation issues, please contact info@kidhop.com
We take security very seriously and have put measures in place to prevent the loss, misuse and alteration of any information under our control. All payments are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. We use Paypal 
Yes. Every time one of your friends starts a new account using your unique referral link and then buys KidHop Pack, you will receive 2 extra credits. Please note that all referral credits are subject to approval. If you feel you should have a referral credit in your account and no credit is available, please email info@kidhop.com and we will be happy to look into it for you.
No, the amount of credits you can earn is unlimited.
Yes, you can add up to 5 children and use your credits as you like. Each booking is associated with a specific child and includes a confirmation number, so that caretakers or friends can bring them.
You can buy any of our packages of credits anytime and use these credits to book as many activities as you may wish to
They remain in your account waiting for you to use them whenever you like to. No expiry of credits and no commitment to use. You may purchase any of the credit packs whenever you wish to.
We are actively adding new activities and partners to KidHop. Please email us at info@kidhop.com and we would be happy to discuss adding you to our platform.